Privacy Policy

This Privacy Policy explains how Spinanga Casino may collect, use, store and protect information relating to players and visitors to its website. We aim to handle personal information fairly, transparently and only for appropriate business, security and legal purposes. By using the website or opening an account, you acknowledge that information may be handled as described below.

Spinanga Casino operates under licences issued by the Anjouan Gaming Authority, the Philippine Amusement and Gaming Corporation (PAGCOR), and the Curaçao Gaming Control Board.

Information we may collect

When you browse the website, register an account, make a deposit, play games or contact support, Spinanga Casino may collect information that relates to you. The information collected depends on how you use the website and the services available to you. We seek to collect information that is relevant to operating an online gaming account and meeting our responsibilities.

Account and contact details

This may include your name, date of birth, residential information, contact details, username, account credentials, communication preferences and other information submitted during registration or account management. We may also keep records of questions, complaints, requests and communications with customer support so that we can respond consistently and improve the service.

Identity and verification information

To help confirm a player's identity, age, location or eligibility, we may request verification information and documents. These may include information shown on identity documents, proof of address, source-of-funds information or other information reasonably required for checks. Verification material is handled for account security, anti-fraud controls and compliance with applicable obligations.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details and transaction history. Payment information may be processed with payment providers or other specialist service providers. Where appropriate, we do not retain complete payment card details if those details are handled directly by the relevant payment service.

Technical, device and usage data

When you use the website, we may receive technical information such as your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and interaction data. We may also collect information about how the website performs and whether links, features and services are working properly.

How we use personal information

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

To create, maintain and administer your player account.
To process deposits, withdrawals, wagers and other account transactions.
To confirm identity, age, location and account ownership.
To carry out security, anti-fraud, anti-money laundering and responsible gaming checks.
To provide customer support, investigate issues and respond to requests.
To communicate account notices, service updates, security alerts and other essential information.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
To monitor, test and improve the website, games, features and user experience.
To understand website usage, prevent misuse and protect the rights, property and security of players and the service.
To meet legal, regulatory, accounting, tax and other applicable obligations.

We may combine information from different interactions with the website to keep records accurate, detect unusual activity and provide a more secure service. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing communications

If you receive promotional messages, you can usually opt out by using the unsubscribe option in the message or by contacting us. Stopping marketing messages will not prevent essential account, transaction, security or service communications. You may also ask us to withdraw your consent to marketing at any time.

Sharing information

Personal information may be shared where reasonably necessary with payment providers, identity and verification services, fraud prevention providers, technology suppliers, customer support providers, professional advisers and other service providers that help operate the website. Information may also be disclosed where required or permitted by law, to protect players or the service, to investigate suspected fraud or misuse, or in connection with a business transfer. Service providers are expected to handle information securely and only for appropriate purposes.

Cookies, storage and security

The website may use cookies and similar technologies. Cookies are small files or pieces of information stored on your device that can help the website remember settings, keep sessions working, understand usage and support security. Some cookies may be necessary for core account and website functions, while others may help with performance, analytics or marketing.

You can manage or restrict cookies through your browser settings. Depending on your choices, some website features may not work correctly or may become unavailable. Browser settings vary, so you should check the help information for your chosen browser if you want to remove, block or allow particular cookies.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online transmission or electronic storage method can be guaranteed to be completely secure. Players should keep passwords confidential, use appropriate device security and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored by us or by service providers working on our behalf, including providers that operate systems in another country. Where information is handled outside Australia, appropriate safeguards are considered in accordance with applicable requirements. We keep information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, transaction, security and communications records must be kept for a period required by law or for other legitimate purposes, such as resolving disputes, preventing fraud, enforcing terms or maintaining financial and business records. When information is no longer required, it may be securely deleted, anonymised or de-identified.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about the way a privacy request has been handled.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact us at support@spinanga-casino.top. Please describe your request clearly and include enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

We will consider requests within a reasonable time and may explain if a request cannot be completed in full. For example, information may need to be retained to meet a legal obligation, protect another person's privacy, investigate suspected fraud, maintain security or establish, exercise or defend a legal claim. Where deletion is not possible, we will aim to explain the reason and restrict use where appropriate.

Keeping information accurate

Players should keep their account information accurate and up to date. You can contact support if your details change or if you believe information connected with your account is incorrect. We may also ask you to provide updated information or documents when needed for verification, account security or compliance checks.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on the website. We encourage players to review this page periodically. Where a change is significant, we may provide an additional notice through the website or by another appropriate communication method.